Return shipping costs vary depending on the reason for return. [Customer’s Reason] Change of mind or personal reasons → Round-trip shipping fee of 6,000 KRW charged to the customer [Seller’s Reason] Defective product or wrong item shipped → Covered by the seller (free return)
Once a return is requested, the courier is automatically notified for pickup. However, delays may occur due to courier circumstances or local conditions. If the courier does not visit within 1–3 business days, please contact our Customer Service team, and we will promptly arrange a new pickup request for you.
Returns cannot be accepted and items may be sent back to you if any of the following apply: - More than 7 days have passed since the date you received the product. - The product has been opened, used, or damaged due to reasons attributable to the customer. - Any components or complimentary items are missing. - The item is returned without submitting a return request in advance. - The product is damaged during return shipping due to insufficient packaging. - The product was not purchased through the official NUDAKE online store. - Shopping bags cannot be canceled, returned, exchanged, or refunded separately from the product order. If you receive a product with a defect or issue, please contact our Customer Service team. We provide a 12-month limited warranty from the date of purchase for manufacturing defects.
Refunds are processed after the returned product has been received and inspected at our logistics center. 1. Product collection 2. Arrival and inspection at the logistics center (approximately 3 business days) 3. Confirmation of return → Notification via email/KakaoTalk 4. Refund processing → Timeline may vary depending on the payment method, typically 3–5 business days on average
Products that have already been shipped cannot be returned before delivery. Please complete the return request after receiving the product. Once the request is submitted, CJ Logistics will arrange pickup within 1–3 business days.
Products purchased from the online store cannot be exchanged or returned at physical stores and must be processed through the online store. In addition, exchanges or returns may be restricted in the following cases: - More than 7 days have passed since the product was received - The product shows signs of washing or use - The product is damaged due to customer negligence - The product is damaged during return shipping due to improper packaging - Missing items, including packaging or components - The product was not purchased from the official Nuflaat Online Store
Email Support
Send us your contact details and inquiry, and we’ll get back to you within 48 business hours.
Phone Support
Please call our Customer Service team at +82 2-1644-4094.
Monday–Friday, 9:30 AM–5:00 PM (GMT+9)