You can cancel your order through [My Page > Order & Shipping > Order Details]. - Cancelable status: [Payment Completed] - Non-cancelable status: From [Preparing for Shipment] onward → Please proceed with the return process after receiving the product.
There is no general purchase quantity limit. However, certain limited-edition products may be subject to restrictions.
On the online store, you can make payments using [Credit Card].
Once an order is completed, changes such as color or size are not available. If you wish to modify your order, please cancel it and place a new one. If the order has already passed the cancelable stage, please proceed with the return process after receiving the product.
The refund period may vary depending on the payment method and your card company’s policy. Once the refund is processed by the online store, it is typically reflected in your card approval history within 3–5 business days. For the exact refund schedule, please contact your card issuer or payment provider.
For corporate or bulk purchases, you can submit a request through our Corporate Orders. Please note that orders placed for resale purposes may be canceled, and access to our services may be restricted in accordance with our policy.
In line with Nudake brand policy, all products are offered at fixed prices. The same price applies regardless of payment method or place of purchase.
Email Support
Send us your contact details and inquiry, and we’ll get back to you within 48 business hours.
Phone Support
Please call our Customer Service team at +82 2-1644-4094.
Monday–Friday, 9:30 AM–5:00 PM (GMT+9)